Autop B.V. places great importance on the protection of your personal data. In this privacy policy, we aim to provide clear and transparent information about how we handle personal data. Autop B.V. makes every effort to safeguard your privacy and therefore handles personal data with care. Autop B.V. complies in all cases with applicable laws and regulations, including the General Data Protection Regulation.
This means that, at a minimum, we must:
- process your personal data in accordance with the purpose for which it was provided; these purposes and the types of personal data are described in this privacy policy.
- The processing of your personal data is limited to only those data that are strictly necessary for the purposes for which they are processed.
- ask for your explicit consent if we need it to process your personal data.
- have taken appropriate technical and/or organizational measures to ensure the security of your personal data.
- not to disclose personal data to third parties, unless this is necessary to fulfill the purposes for which the data was provided.
- We want to make you aware of your rights regarding your personal data, and we will respect those rights.
Why do we process your personal data?
We process your personal data with care for the following purposes:
- Entering into a rental or lease agreement.
- Sending (direct) mailings.
- Entering into employment contracts.
- All other services we offer in accordance with our mission and strategy.
To achieve the above objectives, we may ask you to provide the following personal data:
- Your name and address information.
- Your date of birth.
- Your gender.
- Your contact information, such as your phone number and email address.
- Identification
- Financial information (bank account number, etc.).
- Other documents that we need, with your permission, to carry out our work.
What do we process?
In order to provide you with our services, we process your data in conjunction with other data. The following data may also qualify as personal data and are treated as such by us:
- Chassis number.
- The car's license plate number.
- Other documents that we need, with your consent, for the agreement.
Disclosure to Third Parties
We may disclose the information you provide to us to third parties if this is necessary to fulfill the purposes described above. Among other things, we use a third party for:
- Buying Your Car.
- Financing and Insuring Your Car.
- Auto Body Repair.
- Renting our replacement cars.
- Support for our website.
- Marketing Research
- Comprehensive management of our IT infrastructure.
- Handling our payroll processing.
We never share personal data with third parties with whom we have not entered into a data processing agreement. We naturally make the necessary arrangements with these parties (data processors) to ensure the security of your personal data. Furthermore, we will not disclose the data you provide to other parties unless required and permitted by law. An example of this is when the police request (personal) data from us as part of an investigation. In such a case, we are required to cooperate and are therefore obligated to provide this data. We may also share personal data with third parties if you give us your written consent to do so. We do not disclose personal data to parties located outside the EU.
Retention Period
Autop B.V. does not retain personal data longer than is necessary for the purpose for which it was provided or as required by law. Our central archive complies with the applicable requirements. If you are no longer interested in us or our products, we will retain your data for as short a period as possible. For financial documents and related data, we generally adhere to the standard statutory retention period of 7 years.
Security
We have implemented appropriate technical and organizational measures to protect your personal data against unlawful processing, loss, unauthorized access, unintended disclosure, or unauthorized alteration.
Your Rights Regarding Your Data
You have the right to access, correct, or delete the personal data we hold about you. You may also object to the processing of your personal data (or part thereof) by us or by one of our processors. You also have the right to have the data you provided transferred by us to you or directly to another party, if desired. We may, of course, ask you to verify your identity before we can comply with the aforementioned requests. If you wish to exercise these rights, please contact our privacy officer or your direct contact person.
Cookie Statement
Autop B.V.’s Cookie Statement explains how cookies are placed on and information is read from your computer, tablet, and/or mobile phone (hereinafter: “Peripheral Devices”) through the Autop website. This Cookie Statement also specifies the purposes for which this collected information is used. You have the option to refuse cookies or delete them from your browser. We therefore recommend that you carefully review our Cookie Statement. The Cookie Statement is available on our website.
Employees
Our employees are familiar with our privacy policy and can also explain why we need your information. We have also established internal guidelines to ensure the security of your data.
Payments
If you are approved to purchase on account from us, we may check your creditworthiness. We may use external agencies for this purpose. For that credit check, we may share your information with third parties, who are permitted to use this information solely for that purpose. In addition, we may call or email you to remind you of an overdue invoice. We may also share your information with a collection agency and/or a bailiff who collects unpaid invoices on our behalf.
Social media
If you use social media, such as Facebook, you can use your social media account to “like” or share articles on our website with your friends. That article will then appear on your social media account. Autop B.V. does not have access to your account at that time. If you ask us a question via social media, we do not retain that message after it has been handled. If you submit a complaint, we store that message in our complaint system. We retain your information so that we can respond to your message.
Online Forms
We use online forms on our website. To request a quote, ask a question, schedule a workshop appointment, or subscribe to our newsletter, we ask you to provide some information. At the bottom of the forms, we ask for your permission to use this information. We will then process and store this information as needed. The information you provide on our website forms is transmitted to us via a secure website. Our website has an SSL certificate for this purpose.
Video Surveillance
Our premises are under video surveillance, as clearly indicated on-site. Together with other security measures, we strive to protect your property and ours from theft or damage. We strive to minimize the impact on your privacy as much as possible and comply with Article 38 of the Wbp Exemption Decree. We are only permitted to view the footage if incidents have occurred. The retention period is a maximum of 4 weeks.
Changes
The way we process personal data, as well as the nature and amount of data we process, may change. Therefore, we reserve the right to amend this privacy policy. The most current version is always available on our website. Older versions can be requested from our privacy officer.
Version dated May 20, 2018
Complaints
If you have a complaint regarding the processing of your personal data, please contact us. We have set up a special complaint form for you on our website. You can choose which information to provide to us and whether we may contact you regarding your complaint. If we are unable to resolve the issue with you, we naturally regret this. In that case, you can always contact the Dutch Data Protection Authority, which is the supervisory authority for privacy matters. If you have any further questions or comments regarding our privacy policy, please contact us. You can reach us through your direct contact person or via:
Autop, Inc.
Attn: Privacy Officer Keulsebaan 500, 6045 GL ROERMOND 088 – 712 68 09 info@autop.nl Chamber of Commerce number: 13038003